"The doctor I saw was a danger to anyone..."

About: East Surrey Hospital

What I liked

Nothing

What could be improved

Everything

Anything else?

I went into hospital after having a bad fall down concrete steps

I expected to be treated with care in case I had broken or seriously damaged me spin as I was in considerable pain.

The doctor took little or no notice of what I was telling them and insisted I do assorted exercises including bending sidewards as far as possible and bending down to touch my toes. Needless to say I have been in much more pain since my visit there.

I was actually given an x-ray which lead the doctor to believe that I have indeed damaged or broken part of my lower spine.

I will now seek further confirmation at another hospital and hope that the exercises that ESH made me do have not cause any further damage to my spine.

The actions of the doctor I had the misfortune to see, could have left my paralised and should not be allowed near anyone with a spine injury ever again

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital. We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion it didn’t meet the high standards we require.

We take all comments seriously and your concerns will be fed back to our management team.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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