"Efficient, Effective. professional..."

About: Hospital Of St Cross (Rugby)

What I liked

I attended St Cross A & E with my granddaughter who was vsiting a Rugby school for a netball tournament. Unfortunately she sustained an ankle injury which required investigation and treatment. Th St Cross A & E department team received her efficiently, and in a warm and friendly manner. She was x rayed, and in that department too we were treated very well. Eventually her ankle was strapped for the journey with a query fracture, she was supplied with crutches, and she was advised to go to our local A & E next day. All of this took around 1.5 hours on a fairly steadily busy day. Your staff are great. Often people complain and fail to compliment. My granddaughter and I were both impressed with the service provided, in particular the kindness and calmness of the staff. So, we want to say a big thank you to all the staff on duty around lunch time on Wednesday 23 March. Don't forget to tell the receptionist and the cleaner that we also appreciated their efforts.

What could be improved

Nothing that we could identify. WE had the courtesy, help and support that one would expect from a good hospital

Anything else?

I do offer criticism when necessary, so I am delighted to offer real praise. This was my granddaughter's first A & E experience so I am really pleased that she was treated so well. Thank you

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hospital Of St Cross

Many thanks for taking the time to provide such positive feedback. I will be sure to alert the Operations Director for Emergency Medicine at the Hospital of St Cross so the entire team can be alerted to your kind words and praise. Best wishes to your granddaughter who I hope has a speedy recovery.

  • {{helpful}} of {{total()}} people think this response is helpful