"Exteme poor care of an elderly patient."

About: Cumberland Infirmary

Anything else?

How extremely disappointed I am with the Cumberland Infirmary. Sending home my mother, who is frail and suffers enough pain through having rheumatoid arthritis throughout her body, when she presented herself to A & E with a metal pin nearly sticking through her elbow which is making it nearly impossible to get any sleep due to extreme pain. Only to be sent home with her arm in a sling and told to wait until her next appointment in orthopedics in another two weeks time unless the pin actually pierced through the skin. Shocking that no Registra or Consultant could be available to actually come and speak to her about it after taking x-rays and blood samples. Surely this shouldn't be how elderly people should be treated? Shocking!!

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Response from Cumberland Infirmary

Dear pepsimum

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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