"it was an emergenvy but could have been..."

About: The Great Western Hospital

What I liked

during my care at the hospital I was treated ok by the staff (I am deaf - no hearing aids but have very good speech) Some of the nurses were fantastic and really tried to explain my treatments and so on. I was in a small side ward on my own. some of the doctors who came in were deaf aware and that did help.

What could be improved

the staff being more deaf aware. Some of the murses were good but being in hospital in an unfimiliar environment made me more anxious about trying to contentrate on lipreading. I had a horrible nurse who shouted at me and made me feel like a five year old. I had a blood pressure cuff which gave false readings as it compressed twice instead of once - giving me pain and numbness in my hand. They shouted at me for being a wimp... I complained to the sister and in farness they did take that nurse off me and I did managed the other blood pressure tests.

food wise I am gluten free - and where was the gluten free foods on the lists? Nothing! I starved in there as I could not eat anything that normal people could eat. Why can't the kitchen staff do more for those who are gluten free?

Story from NHS Choices

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Responses

Response from The Great Western Hospital

Thank you for your feedback - we're sorry that you felt that you did not have a positive experience and we have passed your comments onto the teams involved in your care. We have a recently done a lot of work about how to support patients with sensory impairments and we are currently training staff to ensure there are no gaps in awareness for staff caring for patients who are sensory impaired. We do offer allergy and gluten aware options for patients. If you would like us to look into your feedback in more detail, then please contact our Patient Advice and Liaison Team at pals.team@gwh.nhs.uk

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