"that was mum's 3rd visit in A&E in 2yrs,..."

About: University Hospital Of North Durham

What I liked

we attended the A&E department on a Tuesday evening at 6pm it was very busy,it was my 90yr old mum who needed attention for a cut head after a fall, she was treated with the greatest respect at all times her dignity was respected at all times, as she suffers from severe dementia, it means a lot to the family?she came in by ambulance, treated and went home by ambulance. Thankyou to all staff on duty at the said time!!!!

What could be improved

maybe less wait for a ambulance!

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774