"More communication and information on my..."

About: Royal Bolton Hospital

What I liked

Was seen quickly at A & E during an awful gallbladder attack

What could be improved

I felt I was ignored and non existant for long periods of time, I was eventually admitted to f3 ward after 4 hours in cubicle in a & e. What I did find upsetting during my 3 day stay was the lack of communication and involvement in my stay. Iv fluids and drugs were set up and given to me once I reached the ward, but when I asked what they were and why I was having them the nurse said " the doctor must have said he wanted you to have them " but no explanation why, which was important to me. I was told I would be having a scan the following day, but nobody ever came near me that second day and my scan did not go ahead. By the third day, I spoke to the doctor on his rounds and he said "oh so you had your scan yesterday ?" to which I said "no I didnt" by this point I had had no food or drink, just sips of water, for nearly 48 hours. The doctor said I would probably have it that day, it seemed a waste of a hospital resources to keep me in hospital for 3 days just because I needed a 5 minute ultrasound scan. I had had xrays taken during my initial a& e visit, yet nothing about the results to these were written in my notes. When I asked the doctor about the results he said I should take it to mean all was ok with the xrays if nothing was written in my notes but I persisted in wanting to know, which seemed to irritate him. I finally had my scan on the third day of my admittance and am now awaiting a date for surgery, I generally felt ignored and not involved or informed of anything during my stay, cant say I am looking forward to returning for surgery.

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Responses

Response from Royal Bolton Hospital

We know that coming to hospital can be a very anxious time for patients especially if they are pain. Good communication can help this experience and we’re very sorry that you feel you did not receive adequate and timely information. We would like to look into this for you but would need you to contact us so we that we can. If you would like to take this forward, please contact our Patient Advisory and Liaison Service on 01204 390193.

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