"I was very impressed by the outstanding..."

About: St George's Hospital (Tooting) (London)

What I liked

My first experience of the Atkinson Morley Wing was a speedily arranged appointment on Christmas Eve, when I had the Waiting Section to myself. The doctor was splendidly reassuring and informative about the brain surgery I needed. We felt that I was in excellent hands.

I came in for brain surgery on January 4th and from the first moment was treated brilliantly. The nursing/caring staff were kind and caring in (McKissock - is that the right spelling?) ward. They were often under tremendous pressure, but always seemed to have time to cope with needs. I went into Intensive Care after my op. on the 4th January, and my first memory was my nurse telling me that all had gone well. What a difference a warm smile and a touch on the hand make! I cannot praise too highly the Intensive Care Unit. And this same standard applied to the care in the Ward also.

It goes without saying that my surgeon and the Operating Theatre Staff were amazing. I truly felt that the level of consideration, caring and kindness was very special.

I wanted so much to write and express my thanks: so many negative reports appear in the media about the NHS and hospitals, but I have nothing but high praise and heartfelt (even allowing for moderation rules) thanks for the standard of care.

What could be improved

The only downside was probably the food. But hospital catering cannot be easy, and it was edible.

Anything else?

I just want to reiterate my thanks to everyone who cared for me from 3rd to 8th January. It might sound strange to say that I remember my brain surgery with affection, but thanks to Atkinson Morley Wing, and all who sail in her, I do!

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post about your experience when you were a patient in December and January and we are sorry for the delay in responding. Your very kind comments have been gratefully received by the staff in the areas that you highlighted and we are very pleased that your experience was in the most part a positive one. Your comments about the food have been noted, we are always working hard to ensure that patients receive a high quality of food. Thank you once again for your kind comment and feedback.

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