"No care, no support and left feeling..."

About: Darent Valley Hospital

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I had been having stomach problems so I attended A&E at Darenth Valley 5 times in the space of a few months. I was given a different diagnosis everytime, 1 time it was a mass in my stomach which was a build up of waste so I needed to take lactose for 3 months, another time they said it was gas which was obviously very embarrassing as I would not attend A&E with simple gas pain. Finally I was seen by a student Dr who actually took the time to sit down & talk to me and from doing that he discovered I had gallstones. The surgery to remove my gallbladder was booked for the 29th April. On the 14th I was contacted to say that my surgeon was on holiday that day so I would now need the surgery on the 16th April, in only 2 days time. This was problematic for me because of my work and fears regarding the surgery but I agreed as I did not want the pain to continue. I had to be at the hospital for 7.15am & I was told I was last on the list as I had been added at the last minute which wasn’t my fault. I didn’t go into surgery till almost 3. I was kept in a room & had no communication with any of the staff to let us know what was happening. After surgery I was in a lot of pain but the nurse would only give me paracetamol which wasn’t very helpful as I was vomiting a lot. My partner noticed that I was bleeding very heavily through my bed covers so ran to get a nurse who just put new bandages on top of the already soaked ones. After this, blood started to leak through the dressing a further 3 times I was very scared so a nurse told me that she had called for a surgeon to come, this was about 6 but no surgeon turned up till 10pm by which time I was very weak. He told one of the nurses to apply pressure while he went to get a 2nd Dr the nurse ignored this advice & just put a new bandage on. The 2nd Dr didnt turn up till 11.30pm. All in all my care was disgusting I was left to bleed for hours which led to me developing anemia. I also discharged myself as I could not stand to be there

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Response from Darent Valley Hospital

I am very sorry to hear about the frustrating and distressing experience you had last year at Darent Valley Hospital. I note your comments are anonymous, which means it is difficult for me to investigate and find out what went wrong. If you would like to share more detail with me, please write to me using the contact details below. In the meantime I will share your experiences with the departments involved.

Please accept my apologies for the poor impression you gained of the services at Darent Valley Hospital.

Jenny Kay

Director of Nursing


c/o Trust HQ

Darent Valley Hospital

Darenth Wood Rd

Dartford, Kent


01322 428658

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