"Five hours of my life wasted in a..."

About: East Surrey Hospital

What I liked

Nothing

What could be improved

The waiting area, waiting time, communication with patients, honesty of staff, respect for patients and their familiy and friends.

Anything else?

I could not recommend this hospital based on the quality of service I witnessed today.

Story from NHS Choices

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment on your experience at East Surrey Hospital. We take all comments seriously and feed them back to individual teams to improve our services. You haven't said which department you visited and we would very much like to know so we can investigate. If possible, please contact our Patient Advice and Liaison Service (PALS) which is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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