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In one word apalling

Story from nhs.uk

"In one word apalling"

About: City Hospital (Birmingham)

What I liked

I have no problems with the actual consultation, although the consultant I saw is arrogant and inflexible.

What could be improved

It would have been nice to be treated like an adult instead of being treated like a naughty 5 year old!

Anything else?

I was never included in decisions about my treatment and when I wrote to question why decisions had been made without being discussed and agreed with me the consultant discharged me!

This is mainly down to the fact that he has been told to reduce his drugs bill, he has been trying to reduce my medication for a year or so on no evidence at all. He refuses to answer my questions, just threatens to stop prescribing my medication, which I can't live without.

Now I am stressed, scared and angry, no help to my condition.

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Responses

Response from City Hospital 13 years ago
City Hospital

Submitted on 09/03/2011 at 15:47
Published on nhs.uk on 17/04/2011 at 10:51

I was very sorry to read of your concerns about your treatment. if you would like to contact me direct I would be happy to look into your concerns. My email address is johnadler@nhs.net. John Adler, Chief Executive, Sandwell and West Birmingham Hospitals NHS Trust.

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