"Unsatisfactory, demeaning, humiliating."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What could be improved
Time-keeping. I can accept a 15 minute wait, but after 45 minutes is it too much to ask for doctors to apologise for the delay? Do they think that no patients work any more?
The doctor did not even introduce himself. He took a mobile phone call just as he was about to do an internal examination, leaving me on the bed with legs akimbo and thoroughly embarrassed. I switched my phone off - why don't doctors when they are dealing intimately with patients?
Gave me a prescription for 3 months' supply of progesterone, but the pharmacy only dispense one month's worth - do doctors and pharmacists not work together?
Having referred me for hysteroscopy, some weeks later, I have just received a phone call the evening before to cancel my appointment because Hertford Hospital does not have the equipment available after all.
I will now have to go back to the GP to get a prescription for the drugs the consultant prescribed but the hospital pharmacy refused to dispense.