"Very happy with the nursing and medical..."

About: The Princess Royal Hospital (Telford)

What I liked

I was admitted suffering from Pneumonia and treated initially for one/two? nights in the Emergency Assessment Unit, I was then transferred to ward six. I cannot praise the staff, doctors, nurses and ancilliary staff on both wards enough. They were diligent, caring and totally committed 24/7. I was poorly and they cared for me expertly through my ten days or so as a patient.

They were also very kind to my family and explained procedures and care very well and with great patience.

Top marks to them all - I am now at home resting and recovering well from a 'testing' time.

Many thanks to each and very one who looked after me.

What could be improved

It was all fine

Anything else?

I will write to the hospital direct and thank them for their care and attention.

They kept me going throughout a very difficult time.

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Responses

Response from Shrewsbury and Telford Hospital NHS Trust

Thank you so much for taking the time to provide comments about the assessment unit and ward 6 at PRH. I apologise for the delay in replying to you.

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We will pass a copy of your feedback to staff in the relevant departments.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Response from The Princess Royal Hospital

Thank you for your comments about the care you received from the assessment unit and Ward 6 at the Princess Royal Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. We have shared your comments with the assessment unit and Ward 6.

If you think that a member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

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