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very upsetting and very distressing...

Story from nhs.uk

"very upsetting and very distressing..."

About: St Peter's Hospital (Chertsey)

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i am disabled and when i arrived in the car park i could not park for 20 minutes late for my appointment i then had to walk quite a distance from the car to the orthepedics dept via the hospital lift to the 2nd floor along the corridor then outside right next door to a & e then a lift to the 1st floor there were no wheelchairs anywhere then an hour into my appointment my sister went to the carpark to put more money on the car when she got there there was a note left on the car being very abusive and swareing that i should learn to drive properly my sister gave the note to the front desk in the hospital no security to be seen only did i see the security carpark alking around the hospital ? if he wasn't maybe he would of seen who done this how dare there bully and discriminate a very sick disabled man who died in november under operations we do not need this the staff did not help they did not call security or the police cannot believe this happened in a hospital that very sick people attend also

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Responses

Response from St Peter's Hospital 13 years ago
St Peter's Hospital

Submitted on 10/03/2011 at 09:48
Published on nhs.uk on 17/04/2011 at 10:51

We are very sorry to hear about your stressful experience in our car park, and very much recognise that this can be a problem for patients and visitors at certain times of the day. We are currently expanding our car parking spaces and have just started work on building additional decks for two of our car parks, which will expand the number of spaces by around 90. We are also going to restrict the use of our main car park to patients and visitors only which will also help considerably. There is also an additional car park, which includes disabled spaces, next to our orthopaedics department and we are currently updating our patient information and appointment letters to give better directions to patients and to explain more clearly where all our disabled spaces are.

We do have wheelchairs available for patients in all our main entrance areas and in our A&E department (which is next to Orthopaedics). Currently there are no wheelchairs in Orthopaedics itself but we will certainly look into this and see what we can do to improve the situation. Our portering staff will also give assistance to patients if required and their help can be accessed through any of our reception desks. We will look into how we can improve communication to patients so they understand where help can be accessed.

Our security staff do regularly patrol our hospital sites and had been informed of this incident. Staff immediately checked our CCTV system but unfortunately were not able to identify an individual on this occasion.

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