"Worst hospital ever!"

About: Princess Alexandra Hospital (Harlow)

What I liked

nothing

What could be improved

everything!

- waiting times 4-5 hours

- professionaism of staff

Anything else?

worst hospital i've been to in my entire life! staff where discussing patients in a very rude manner. I had to ask staff to wear gloves when taking my bloods, to recieve a rolling of the eye!

Doctors discussed me and my doctor very rudely whilst outside my cubical, I could hear everything, and was not amused!

Team was very un-professional and just had a 'can't be bovered attitude'.

God help me if I need urgent care at that hospital!

Story from NHS Choices

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Responses

Response from Princess Alexandra Hospital

We are extremely sorry for the poor experience that you have experienced at the Trust. We are aware that there is evidence of poor communication and attitude in certain areas of the hospital but are working hard to address this. You might be interested to know that we have are undertaking an organisational development programme to address, in particular, these areas. We feel it is unacceptable for any professional to be carrying on in such a manner. A new emergency department project is also looking at all aspects of process and practice in the treatment of emergency patients. The intention is that we streamline the procedure so waits of this length become uncommon. We do hope that a future experience at the hospital will be more positive.

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