"Very friendly team in the MRI scanning..."

About: Hinchingbrooke Hospital

What I liked

I had to go for an MRI in February. Although I was a little nervous, the staff-from reception through to the actual scan itself, were friendly and chatty which made me feel much more comfortable. The hospital was clean and very welcome. I was amazed when the nurse apologised for the delay in advance-this courtesy was lovely...and then the delay was only 3-4 minutes anyway.

What could be improved

The cafe area was very expensive....almost £10 for 2 hot chocs, a scone and a sausage roll!

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Response from Hinchingbrooke Hospital

Thank you for taking the time to comment on your experience at Hinchingbrooke Health Care NHS Trust. We take all feedback and comments seriously and endeavour to always provide a good patient experience. We will ensure your comments are passed on to the Medical Imaging team.

Whilst we have recently marginally raised our catering prices to cover the rising costs of produce and the increase in VAT, we still believe our catering service offers a value for money, friendly, high quality service.

If you would like to discuss this any further, please contact Louisa Grice - Patient Advice Liaison Services Manager, telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk

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