"No after care. No doctor saw me after..."

About: Royal Lancaster Infirmary

What I liked

Not a lot to like

What could be improved

Pre-op consideration and care.

Anything else?

Admission to a ward was diabolical. I was in the admissions lounge for about 6/7 hours with no bed available. I was prepared for the operation in the admissions lounge and then walked in the white tockings, gown and dressing gown carrying my holdall to a ward. Not very dignified to walk through a hospital with visitors arriving and leaving.

Entirely alone in the admissions lounge so one can imagine how isolated this was and getting very uneasy about the situation. At one point I could have walked out and gone home because of the isolation.

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention, please accept our apologies for the delay in responding. We are sorry that you feel the service you received did not meet the high standards which we set ourselves. We will ensure that your comments are passed onto the staff responsible for these areas to investigate further.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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