"At a stressful time, the consideration..."

About: Wansbeck Hospital

What I liked

I found a lump on my breast and went the the GP who referred me to the 'quick clinic' at Wansbeck. The staff were great throughout - from the woman who called me to arrange my appointment and patiently answered my queries, to the medical team who checked me out. First rate.

What could be improved

When having the ultrasound, a bit more explanation could have been given to what was going on - particularly when you're already slightly stressed. Also, I then had to wait for a long time, which was completely understandable and I have no complaint about that in itself, just that it would have been good if someone had come to let you know there was a delay because, after you've been for a scan and then waiting a terribly long time to see anyone thereafter, your mind can begin to play nasty tricks as to what might be wrong.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Wansbeck Hospital

Thank you for your comments posted on this website regarding the care afforded to you at Wansbeck General Hospital.

I will forward your comments to the Breast Care Team to remind them of the importance of keeping patients informed and also will ensure your comments are passed to Radiology around the ultrasound examination. Patient feedback is always appreciated, thank you for your comments and for taking the time to write.

  • {{helpful}} of {{total()}} people think this response is helpful