"Exceb"

About: Leicester General Hospital

What I liked

Pre op assessment was first class in facilities and patient care.

Day of operation began in ward 18 - very clean and cared for with dignity and reassurrance.

Operation for Total Knee Replacement was total success, ward and new theater oustanding.

Most exceptional aspect of whole experience was the kind, supportive and outstanding dignity extended at at all times by the Surgeon and the staff.

Well done City General

What could be improved

Following Total Knee Replacement which went well, we had a brief time with physiotherapy to ensure good use of crutches before discharge

often this is done along the ward corridor with limited space.

Why not have an initial guidance session at pre op assessment, which could include valuable instruction on a posative schedule of post op exercise. Patients could be better informed and ready to start with a more posative attitude.

This would help to overcome the problem of stiff joints along with associated difficulties.

Who would purchase a car without being aware of its service needs and how to meet them ?

Anything else?

From being a nervous and apprehensive patient, I am convinced by personal experience that at the General Hospital you will be in the best of hands.

Story from NHS Choices

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your positive review of Ward 18 at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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