"Frustrating and unproductive"

What I liked

Not a lot

What could be improved

I was kept waiting for so long that I had to leave after one and a half hours without being seen. No explanation for the delay was offered. After waiting for an hour a person announced that the waiting time was 50 mins! When I told them I'd already been waiting an hour, they said I'd be seen within the next 10 mins. Half an hour later and I was still waiting. Delays like this should be posted on the noticeboard when patients arrive. If I'd known I'd have to wait for so long (again! - my first appointment here was the same!) I would have cancelled and gone to QMC. I had to cancel appointments to attend this clinic on time - and for me, time is money. Whilst I appreciate Consultant's value their time above their patients' time, it's incredibly disrespectful to run a clinic in this way.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Loughborough Hospital

Thank you for taking the time to provide us with feedback about your experience. We are very sorry that we did not meet your expectations on this occasion. Please contact our Patient Advice and Liaison Service at pals@leicspart.nhs.uk if you wish to discuss this further. Thank you

  • {{helpful}} of {{total()}} people think this response is helpful