"an awful visit when in extreme pain,..."

About: St James's University Hospital

What could be improved

The fact i was admitted with a back issue whilst strapped to a spinal board after 30 minutes of trauma at my house would make you think a doctor would examine me and my back and make a decision on care.

What they proceeded to do was to shoot me full of morphine and muscle relaxant and then move me to a side room for a number of hours.

At this point my back was feeling a little better (4 hours later) and I asked when I would be referred to oesteopathy, I was told that wouldn't be happening as I wasn't paralysed (I still could not even move from my bed at all (including rotating my head), I was told to go home and get referred by my gp, a totally ludicrous situation as it was clear I could not move from the bed at this point and had previous history with this complaint.

When i got off my back no-one could be found so I walked to the nurses station where a young doctor who was very dismissive said i could go, before i could say any more she turned away and sat down and went on with her paperwork, which was extremely rude.

I expected better from the NHS and of this hospital having had good experiences before but this visit left a lot to be desired and this time I was in agony and I have been left to deal with this complaint privately, it is not something I should have to do, it affects my quality of life and stops me from moving totally.. disgusting...

Anything else?

To be told that I couldn't be referred by A & E by a doctor because of a decision "not made for reasons of patient care!" is utterly unacceptable and reflects both the poor state of the NHS and also decisions made at the hospitals level on whome they will accept and will not, I was clearly in agony, to the point where i had to have muscle relaxants for nearly 8 hours before i could leave a trolly.

The decision made for referals is clearly to fix waiting lists and done for financial reasons as admitted by the doctor himself.

Story from NHS Choices

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Response from NHS Leeds

Thank you for taking the time to share your story on Patient Opinion. Please accept my apologies for the delay in responding.

I was sorry to read about your recent back pain, I do hope this has improved.

With regards to the concerns you raised about your experience in the A & E department I shall pass your comments onto the Patient Relations Manager at the hospital.

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Response from NHS Leeds

"The Patient Experience Team at LTHT is very sorry to hear about your experience. Your comments have been passed to the A&E manager, however they will be unable to contact you directly. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient.relations@leedsth.nhs.uk"

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