"Greatly disappointing for a hospital of..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

What I liked

The hospital is clean and blood tests are done speedily.

Anything else?

I have had MS for over 10 years and have been an out patient the National Hospital for Neurology and Neurosurgery for the past 6 years. In all those 6 years, I never once actually met my consultant, only his interns. Basically, I never saw the same person twice. In the past 2 years, my symptoms have been getting aggravated and I have been reporting this at every visit, and requesting an MRI to see if my MS is progressing. In every instance, my request was declined. I decided to take matters into my own hands and paid for an MRI privately through my teeth. It was discovered that I actually have Normal Pressure Hydrocephalus -- nothing to do with MS -- which we would have never found out without an MRI.

When you put your life and health into someone's hands, you expect them to take the matter seriously. Sadly this has not been my experience at this hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from National Hospital for Neurology & Neurosurgery, Queen Square

We are glad that you found the hospital to be clean and that your blood tests were completed on time. We are sorry that you feel frustrated by the fact that you have not seen the consultant yet. If you feel that you would like to make a formal complaint please provide further details via the complaints process. If you are able to provide more details about this, we would be very happy to investigate the issue further.