"The staff simply couldn't do more"

About: Stepping Hill Hospital

What I liked

I have used Stepping Hill Hospital for a variety of reasons for over 25 years. The staff are always friendly, and very helpful. The doctors talk to you as an adult, and keep you informed of exactly what is going to happen, or what they need you to do. Overall the care shown to me has always been of a very high standard.

What could be improved

If i arrive on time for an appointment, it would be nice if the doctors were also working to the same timetable. i know this is not always possible, but regardless of the department i visit, and there has been quite a few down the years, they always seem to be running late.

Story from NHS Choices

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Response from Stepping Hill Hospital

Thank you for taking the time to contact the Trust with your feedback about the care you have received at this hospital over the last twenty five years. I can appreciate that it is frustrating when a clinic is running late and this is something our Out Patient Departments are constantly looking at ways to improve. If you wish to discuss this further please contact a member of the Patient and Customer Services Department directly on 0161 419 5678.

Many thanks once again,

Stacey Devine

Case Officer

Patient and Customer Services

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