"Always a good service in all aspects."

About: Queen Victoria Memorial Hospital

What I liked

The Queen Victoria Memorial Hospital has always given me the best attention possible although most of my dealings with them has been in out-patient clinics. I do feel that the website should contain the opening times of the various 'open appointment' departments. I went onto the website to find out the opening times for the X-ray department, but none of these departments are shown. It would help if X-ray, phlebotomy, etc had their opening times and days on the website.

What could be improved

Open department opening times, visiting times for in-patient, etc.

Story from NHS Choices

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Response from Queen Victoria Memorial Hospital

Hello, Thanks for taking the time to tell us about your visit. We're pleased your experience was a positive one. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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