"Excellent"

What I liked

My wife was referred from GP to Rapid Access Clinic and was seen and given a scan and tests within exactly one week.

Met on arrival at reception with a smiling face - very clean environment. Good cafe/restaurant area in main entrance for me to wait.

Overall excellent service.

Only slight criticism was after the visit.

The doctor at Russells Hall recommended a specific medication - GP said 'not on their list'.

What list?

Is this money or something else?

Russells Hall, however, first class.

What could be improved

I find the concept of having to pay for parking at a hospital totally unacceptable.

We pay enough in our taxes. This is pure income generation and wrong.

What about long term visitors or patients on long term treatment? I know that you can get reduced rates but pay to park - morally wrong at a NHS site.