"dissapointed and neglected"

About: University Hospital Of North Durham

What I liked

Upon arrival after being forced out of my own area, I was treat well and given a bed which I so needed. I was woken at 6am by the CATS Team who had paperwork from Newcastle which I also had copies of however some of the statements were completly untrue and had parts missing. I had requested this,information about myself and I did not get what I wanted, the fact that complete strangers to me also got this info without parts blanked out is disturbing especially when the information is not factual.

I was asked to leave at 6am feeling neglected and.very disturbed.

Later that day I was rathrr upset and ended up being sectioned undwr 136 of the mental heth act and detained until I was released 6hrs later.

Went back to A & E as I had no medication, after waiting 6 hrs I was nformed the department could not access my records so they refused to give me any medication then asked me to leave at 23:00 hrs with no where to go.

i returned freeziing cold at 4:00am asking if I could keep warm but staff were reluctant and let me wair a few hours then asked me to leave which I was dissapointed, about but what can you do.

I have since requested information and have not received any

What could be improved

Giving me the medication I needed and to be made to feel welcome

No access tio my records its the National Health Service not a local service so was i told the truth

Anything else?

Said i had not been sextioned when I had.

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774