"disappointing after a long wait, one..."

About: Yeovil District Hospital

What I liked

After five years of regular visits to the orthopeadic clinic i was asked were the pain was? and what was that scar ?- referring to an anthropscopy scar received at the hospital four years ago i was then told i might need half a knee replacement when i was told a full knee replacement was needed five years ago. You always see a different doctor and have to go through the same story over and over again as they can't be bothered to read your notes, at my last appointment I was asked how my hip was? when the problem has always been my knee - doesn't give you a tlot of confidence, does it.

What could be improved

knowing what part of me needed surgery would have helped

Anything else?

after five years of having the run around waiting for a knee replacement- ie, your too young, you need to lose weight to be told to come back in a year was a bit much

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Responses

Response from Yeovil District Hospital

The Trust strongly supports the principles of iCARE around Communication, Attitude, Respect & Environment and takes all feedback very seriously.

We would like to work with you to resolve your concerns and would ask you to contact Ali Male, Patient Advice & Liaison Service (PALS) Officer on 01935 384706.

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