"Professional care by caring staff at Tameside"

About: North West Ambulance Service NHS Trust Tameside and Glossop PCT Tameside General Hospital / Accident and emergency

(as the patient),

I collapsed from blood loss in Glossop, fortunately I was at the clinic. The staff were fantastic.

The ambulance crew, paramedics were thorough and caring. A & E - I couldn't have had better attention delivered in less than conducive conditions, a revamp taking place. Once stabilised I went to W5, about 3am.

From then to leaving, almost 36 hours later, I have had professional care in spotless conditions by very caring staff. I felt they were stretched at times, particularly A & E. I saw maybe 10 doctors, varying opinions were confusing.

Please don't let staff bring internal grievances to the ward, it's not what patients wish to hear.

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Response from Philip Dylak, Director of Nursing, Tameside Hospital Foundation Trust

Thank you for posting these comments – you must have had a very frightening experience, and I do hope you are feeling much better now. I am so pleased to hear that you had such good care in the A&E department at Tameside Hospital – it is undergoing a major refurbishment at the moment, as you allude to here.

I am also delighted to note that, having left the department you had professional care in spotless surroundings on ward 5.

Your email also raises a couple of issues – firstly, without knowing your circumstances I cannot comment with authority, but several doctors can be involved in assessing patients whilst in A&E, because doctors of different levels of seniority and from a number of clinical specialties may need to examine the patient. I also agree that staff should keep their grievances, if they have any, out of the earshot of patients and visitors.

I will ensure that all of your comments are brought to the attention of the staff concerned.

Kind regards

Philip Dylak

Director of Nursing

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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