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"The A&E doctors, nurses and specialist doctors were all fantastic"

About: Emergency ambulance service (Avon) NHS Direct NHS Trust Royal United Hospital / Accident and emergency

(as the patient),

I was losing a lot of blood and couldn't stop the bleeding for about 3 hours. I kept thinking it would slow down but it just got worse and worse. I then felt incredbly ill; faint, dizzy, shaky, just very unwell. I phoned NHS Direct who put me straight through to a nurse who called paramedics immediately. They arrived incredibly quickly - a paramedic car and an ambulance and they used a chair/stretcher to get me to the ambulance as by then I couldn't walk and was very ill. They monitored me and calmed me on the short trip to the RUH and were utterly fantastic throughout. The RUH then took over and I was moved from majors to high care to resusc within minutes as I was going into shock; they thought I had lost about half my blood and my haemoglobin was very low. The A&E doctors, nurses and specialist doctors were all fantastic and arranged for emergency surgery to stop the bleeding and a blood transfusion. Due to losing so much blood so fast the strain on my body could have resulted in a heart attack so I was very lucky. The care I received in A&E, surgery and the SAU ward was excellent and I am incredibly grateful to them all.

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Responses

Response from Patrick Mulcahy, Head of Clinical Development, Great Western Ambulance Service NHS Trust 13 years ago
Patrick Mulcahy
Head of Clinical Development,
Great Western Ambulance Service NHS Trust
Submitted on 14/03/2011 at 15:59
Published on Care Opinion on 15/03/2011 at 09:40


Dear Annabelle;

Thank you for taking the time to comment on your recent experiences of using the NHS. I am sorry that your condition resulted in what must have been a traumatic and worrying time for you.

It is nice to hear that our staff were prompt and professional and made you feel at ease during this difficult time. I am pleased that we were able to play our part in ensuring that you received the care you needed to support your receovery and trust you are now feeling a lot better.

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