"Abrupt phone manner"

About: Bolton PCT

(as the patient),

I have just spoken to someone on reception at Tonge moor health centre. I explained I was told to make an emergency appointment to see the Doctor. I found the person I spoke with to be EXTREMELY abrupt and rude on the phone. I would like to take this matter further and expect an apology.

At this time we are very worried about my wife's condition so to speak to a person with such an attitude is outrageous.

There are millions out of work who would appreciate this job.

I am utterly disgusted.

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