"Staff attitudes and lack of care and compassion"

About: University Hospital Of Hartlepool / Cardiology

(as a relative),

My 80 year old husband was admitted for a replacement pacemaker as a day case.

previously at pre-assessment clinic I said how scared he was a could I accompany him to his bed to settle him down.He collapsed and was ill when he had the previous pacemaker fitted.

On the day of admission we were met by an extremely rude nursing assistant in the crowded waiting room. I asked if I could go with him and she just said, 'phone back later'.

I was forced to say goodbye in a crowded room I saw how frighted he was as I left.

I cried all the way home and I am still upset when I think about this.

When I went back to collect him I went and sat and waited until he was discharged.

I complained to the staff nurse and subsequently to the department manager who said the matter would be raised at the next department meeting. I asked to be inform of the outcome of this meeting and surprise surprise nothing more was said.

The manager also said I should never have been allowed into the ward after his operation; I was so annoyed that I said that 'you would now be talking to the local press and not me'.

This may seem rather trivial but a great deal of bad feeling and upset was involved.

We are both now even more scared about further visits.

Do you have a similar story to tell? Tell your story & make a difference ››