"Excellent service from ambulance crew in Bath"

About: Emergency ambulance service (Avon) Royal United Hospital / Cardiology

(as the patient),

Following an epidode of chest pain and an ECG at Bath Walk In Centre, an ambulance was called to take me to A&E.

At such a stressful time, the calm and professional manner of the ambulance crew helped me to feel I was in very safe hands. At all times during their assessment I felt less anxious due to their manner. I was worried that an ambulance had been called unnecessarily but at no time did I feel I was wasting thier valuable time. On arrival at the RUH, I was handed over to the A&E staff with efficiency and calmness. I cannot praise more highly the service I received and I am extremely grateful to the ambulance crew without whom I would have been very distressed .

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Responses

Response from Patrick Mulcahy, Head of Clinical Development, Great Western Ambulance Service NHS Trust

Dear FinolaS

Thank you for taking the time to let us know about the care you recently received. It is always welcoming to hear posative comments about the care we provide, and I am pleased that you felt in safe hands, during what must have been a very worrying time for you.

If you wish to provide me with more detailed information regarding your name and the date of the incidence, via our website contact page, I wil be able to pass on your thanks to the individuals involved.

I hope you are now fully recovered and wish you well for the future

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