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Care Opinion

Generally ok but would appreciate more...

Story from nhs.uk

"Generally ok but would appreciate more..."

About: Lymington New Forest Hospital

What I liked

Nice, clean and modern hospital and the staff I talked to were friendly.

What could be improved

When I called to rearrange an appt I was told it would look bad on the figures if I couldn't make an earlier appointment.

I didn't even change the appointment for something silly, I simply had to wait for someone to be able to take me to the hospital.

I didn't mind waiting a few more weeks, was well aware that it was up to me as I was the one rining to alter the appt.

Seems like the focus is on the healthy looking figures not on healthy patients when it comes to booking the appts.AppointmentsCleanliness

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Responses

Response from Lymington New Forest Hospital 13 years ago
Lymington New Forest Hospital

Submitted on 03/03/2011 at 16:16
Published on nhs.uk on 17/04/2011 at 10:50

Thank you for sharing your experience of our booking service. I am sorry that you were told that by rearranging your appointment it would make the figures look bad. I can assure you that our focus is to deliver a good and effective service to all of our patients and i can only apologise that this was not apparent during your phone call. I would be very happy to discuss this in person should that be of interest.

Kind regards

Ben Prior

Patient Experience Officer

01590663089

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