"Would never vist this hospital again!"

About: Darent Valley Hospital

What I liked


What could be improved

Everything including new staff in A&E

Anything else?

I am disgusted by the way i was treated by staff in this hospital! I was unwell and after visting A&E was taken up in CDU, in CDU i was told that the doctor would be prescribing something for the pain, i never received this. After many attemps in A&E to insert needle i was left with a candliar in my arm, i had a small t shirt on and could not put my jumper back on my self was offered no help. Got taken to x ray, where i was just left still in pain and cold. After 1 hour wait and many patients coming and going and now turning blue by how cold i was i asked member of staff how much longer it was going to be, she was very rude and could not offer any time scale only that other people was waiting, i asked her to call someone from the ward to come and get me cos i wanted to come home. She carried on typing before dealing with my request, Staff from ward refused to come and see me. Went to A&E and asked them to take out candliar as i was going home, doctor asked me problem i expalined and no was willing to take on board in what i was saying. I left the hospital crying and not 1 member of staff was concerned....PrescriptionsRudeTemperatureDoctors

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Response from Darent Valley Hospital

I am very sorry to read your message. It is clear that you did not feel supported by the staff during your admission, and that this left you feeling upset and angry. Please be assured that your message will be passed to the staff concerned so that they know how badly affected you were by this experience.

I do hope that if you come to DVH again you will have a more reassuring experience.

Jenny Kay

Director of Nursing

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