"I don't feel receptionists should determine who needs to see the doctor"

About: Armley Community Health Centre

(as the patient),

I find the GP's and the nurses @ Armley Medical centre fantastic but i feel very uninvited by the receptionists I've seen, is there a reason for this? At times i have found them rude and inpatient. Once i even felt grilled by one who eventually told me i would be wasting the doctors time.

As far as I know, these receptionists do not have medical degree's and I don't feel that they are qualified to determine who needs to see the doctor.

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Responses

Response from Amita Patel, Administrative Support Assistant, NHS Leeds

Firstly, we apologise for the delay in responding to your posting on the Patient Opinion website.

Thank you for taking the time to share your views of the staff at Armley Medical Centre. I was sorry to learn that you find the receptionists rude and inpatient.

We will pass your comments on to the Practice Manager at Armley Medical Centre.

Thank you once again for taking the time to record your experience.

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