"Excellent apart from today"

About: St Mary's Hospital (Manchester)

What I liked

I have on the whole had fantastic service up until today.

What could be improved

I had some tests and was told the results would take 8-10 weeks to come by post. It is now 13 weeks so I phoned the consultant's secretary. She was quite abrupt and said they were in the consultant's 'trunk' ( I assume in-tray) but the consultant isn't in till Monday so can't help. It is only Wednesday today. I think it unfair to, firstly, keep a couple waiting so long for results that they are nervously waiting for and, secondly, to have so little compassion and understanding shown to you when you phone up. I am impatient to get these results but I think this is completely justified considering the circumstances. I understand that people are busy but a little compassion goes a long way. A shame really because up until now I couldn't have faulted the service I've received.ConsiderateServiceTelephoneConsultantsReception staff

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Responses

Response from St Mary's Hospital

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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