"first baby by section"

About: Blackpool Victoria Hospital / Maternity care

(as the patient),

I had a planned c-section at blackpool victoria, and as I work within the hospital I had certain expectations. MOST of the staff were very friendly and helpful (unaware that I worked there). There were a couple of healthcare assistants whose attitudes left a lot to be desired. They were rude, loud and seemed more interested in themselves then the patients around them.

However, the theatre staff were very friendly and were exceptional with my husband. Once back on the ward, I suffered an allergic reaction and although the staff on those 4 days had never dealt with my concern before they were understanding..... could of done with the oromorph a little sooner than 1hour after crying for it!

But I must say all the midwives that looked after myself were very respectful and caring, they even watched my little man so I could get a few hours sleep!

Very happy with my stay and it was clean and tidy at all times!

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Responses

Response from Ian Treasure, Deputy Director of Partnerships, NHS Blackpool

Dear Nurse1

We are sorry for the attitude of the few and it will be addressed by the Clinical Matron and the Ward Manager.

Our acting head of midwifery has asked if you would be prepared to do a patient story about your experience. Patient stories have been helping us to improve our patients' experience. If you would like to be involved with this please could you contact our PALS team on 01253 655588 / 655589.

Many thanks

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