"Excellent treatment I received"

About: Heartlands Hospital

What I liked

Comment recieved via letter to the Trust and published with permission of the author:

I feel I must write to you having recently been a patient on the Stroke/Neuro Unit at Good Hope Hospital. I cannot find the words strong enough to thank all the staff on the remale rehab ward for the excellent treatment I received. The Physiotherapist was absolutely wonderful, explaining everything and so reassuring at such a frightening time.

The work they do is second to none and I thank them so sincerely for what they did to get me back on my feet and walking again. I shall never be able to thank them enough. I must also thank all of the nurses who really work so hard and are so kind and caring. All of the staff on the SNU right down to the domestic staff deserve a huge THANK YOU. I congratuate you on the compassionate staff you have and a hospital that is a credit to the area it serves. Thank you so much from a very grateful patient.StrokeCompassionateReassuringStroke servicesNursing staffPhysiotherapists

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Response from Heart Of England NHS Foundation Trust

Thank you for taking the time to give such positive feedback. Your very kind comments have been passed forward to all the staff on stroke/neuro at Good hope Hospital.

Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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