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Care Opinion

Professional and Stress free.

Story from nhs.uk

"Professional and Stress free."

About: Grantham & District Hospital

What I liked

The appointment was sooner than expected.

The greeting at reception was friendly.

I was seen on time.

The examination was thorough.

The results and treatment plan were fully explained.

In all it was a professional and stress free experience.

What could be improved

The parking situation was horrendous.AppointmentsCar ParkReception

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/09/2012 at 13:12
Published on Care Opinion at 15:07

picture of Jennie Negus

I am very sorry that the parking arrangements at Grantham were such a down point of what was, otherwise a very good experience when you were with us. We have over recent months introduced revised parking systems which I hope patients find an improvement.

I am very pleased however to hear that everything else went so well - and despite my very late response (we have only recently developed our systems for reading and replying to postings and are working through older postings) even after such a period of time your comments are still valuable to us and have been shared with the staff.

Thank you again

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