"A truly awful experience thanks to rude,..."

About: Harrogate District Hospital

What I liked

The ward was reasonably clean.

What could be improved

I had a complicated and traumatic birth experience and, unfortunately, received very little support from the staff on maternity ward. They were rude, insensitive and downright nasty. I wish I made a formal complaint there and then, but at the time my main concern was the health of my newborn. The way I was treated was completely unprofessional and disgraceful. I cannot believe that midwives are capable of badmouthing a patient and indulging in in-depth discussions about her post pregnancy body and how unattractive she is in full view of that said patient. Absolutely shocking! I was treated with utter disrespect and at no point did any of the people involved remember that they were representing one of the most caring professions on Earth.

Anything else?

I personally would not recommend giving birth at Harrogate hospital, despite the fact that many have had a good experience there. The birth of a child should be a happy event not marred by sheer nastiness coming from the very people who are supposed to help and support you no matter what. Should we decide to have another child, we'll definitely pay for a private clinic. I have lost all faith in the NHS.ComplaintsCleanlinessInsensitivePrivacyRudeMaternitySupport staff

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Response from Harrogate District Hospital

Thank you for your feedback, which is very valuable to us.

I am sorry that you feel the care you received and the attitude of the staff was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong.

If you would like to make a more formal comment, please contact our Patient Experience Team via thepatientexperienceteam@hdft.nhs.uk

I again apologise for the fact that you feel you received less than satisfactory care at our hospital.


Chris Watt

Head of Communications

Harrogate and District NHS Foundation Trust

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