"A professional and considerate service..."

What I liked

The caring and considerate attitudes of all the staff i encountered on my visit. The dentist who worked on my mouth was exceptional in their manner and professional capacity from the moment i met them to the end of my treatment. I was so nervous before my treatment that i considered doing a runner (at least 3 times ) whilst waiting to be seen. The gentle and calming manner of my dentist managed to get me into the room to begin with (which was a big thing for me). There was a problem with finding a suitable vein for my intrvenous drip (i was cold) but all the staff remained positive and appeared not to be frustrated at all by the situaion (even though i was the last patient on a friday evening), The dentist's jokey and friendly manner helped to relax me whilst this was going on. I don't really remember much about the procedure (thankfully) but i do know that i had no problems with the area that my tooth had been extracted from after surgey (i only needed 1 dose of pain killers) and that my gum healed nicely and quickly as a result of a very professional job.

What could be improved

The general appearance of the waiting area. It was clean but a bit dated and well used. The waiting time was a bit long, i was booked in for 2.30 but didnt get seen untill 4pm. I don't mind any of these things though if the money is being spent on providing students with top class training instead of being put into public areas, which i think is the case here.

Anything else?

As a result of my treatment at the dental hospital I would say my dentist phobia (15 years of it) has been pretty much cured. I dont think i will lose sleep or be nervous about returning for my next set of treatment which will be within 6 months.Waiting timesDental treatmentPhobiasAttitudeConsiderateNervousTemperatureDentistsCleanlinessWaiting Areas

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Responses

Response from Birmingham Dental Hospital

Thank you for your feedback which has been forwarded to the Associate Director to share with hospital staff. Your comment about the waiting area being 'dated' is one that other patients have made. As you may be aware, there are plans being developed for a new Dental Hospital in Birmingham, which will offer us an opportunity to provide care and treatment in the type of environment patients expect of a modern NHS.

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