"My concerns were not addressed"

About: Walk-in Centre

(as the patient),

Recently had an operation in day surgery. I grew concerned over the state of one of my wounds, which appeared to be opening up at one end of the incision.

As it was the weekend and getting appointments at my GP is difficult, plus I am unable to drive following the operation in order to avoid taking my husband out of work to go to the GP during the week we went to the NHS walk in centre at the Royal Hallamshire in Sheffield.

Firstly, he was not allowed to accompany me to see the nurse for some unexplained reason despite me requesting he came.

Secondly, we found the nurse rude and insulting towards us. They questioned why we'd come to the walk in centre. Said the wound was fine, did not address any of my concerns and told me if I had any other problems to take them to my GP rather than the walk in centre.

I left still worried about my wound, insulted and upset.

Frankly, I think this treatment was disgusting. I've used the walk in centre twice before a few years ago when I worked in the hospital and had similar experiences, as has my husband when visiting there.

What is the point of the service being there if every time we go there, they make us feel like we've wasted their time?

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jessica Gaskell, LINk Administrator, LINk

‘Hello, my name is Jessica. I am sorry to hear you had a bad experience.

I have responded to your story as it raises concerns regarding unscheduled care. I work for Sheffield LINk. LINks aim to involve and support local people to influence decisions about health and social care services in the city. It exists to find out what local people like about local services, identify gaps in these services and to make suggestions on how existing services can be improved. They also work with those who plan, deliver and assess local services to help tailor services to the needs of Sheffield people.

Sheffield LINk is currently undertaking a piece of work around unscheduled care. We would be keen to hear more about your experiences and if you wish to get more involved in this work or to be kept informed about it contact us on 0114 2536690, www.sheffieldlink.org.uk or find us on Facebook’

Kind Regards

  • {{helpful}} of {{total()}} people think this response is helpful