"awful, underming, disturbing, fail"

About: Stafford Hospital

What I liked

The doctor who finally saw us was fantastic for the 30seconds he spared for my son to be seen. His attitude was fine and he was considerate of my son only being 18months old.

What could be improved

Well the triage nurse was completely rude and quite disrespectful aswel as undermining. I brought my son in at half 6 at night he had fallen onto a bottle and his teeth had gone through one side of his mouth to other. As a young mother i was obviously concerned, however pratically got laughed out of the room i then had a 4 1/2 wait with a very distressed little boy even though there were only 3 people in the waiting room. The childrens playing area was very unclean with a toy covered in sick in the corner which screams to me that this room isn't cleaned regularly enough. If anything was to be improved it would be for staff not be so rude to patients and abit more considerate as i watched a receptionist shout at a old gentleman because he was pushing a chair instead of pulling it, her tone was sarcastic and uncalled for out of 10 i would say 2/10 with everything in the news in the last yr or so i am suprised to be treated in such a way. i think that this is disgusting and i'm appalled by it.TriageAttitudeCleanlinessConsiderateRudeChildrenDoctorsReception staff

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Response from Stafford Hospital

Thank you for your feedback. I can only apologise for what is absolutely unacceptable treatment of you and your son. I have spoken to the Directorate Manager for Emergency Medicine who would like to take this up directly with the staff who were on shift at the time. So that she can do this could you please contact us with the time and date of your visit to the department?Please call our Advice Centre on 01785 230811.

We do have a cleaning schedule in place for the children’s waiting room but as a result of your comments we are also implementing an inspection rota for the area and a deep clean is taking place. We will also be using your feedback at the next complaints session.

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