"simply appalling"

About: Sussex Eye Hospital

What I liked

The staff at the reception desk is exceptionally rude and offensive. I called in today just to change my appointment. The first time I was told to hold as "they were busy" and I hung on the line for ages, the second time the line was closed (it was quater to five). They even denied i had to wait on the line for a large amount of time. I am truly shocked and offended. I do intend to take it up with senior staff as this is not just bad but simply unacceptable. If you can't be bothered to work or be courteous don't bother to work and join the dole queue

What could be improved

The doctot's a kind and nice and friendly and the treatment I received is great.AppointmentsAggressiveCourteousOpening hoursRudeReceptionReception staff

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sussex Eye Hospital

We are sorry to hear of your experience with the receptionist staff - if you would like to make a formal complaint please contact complaints@bsuh.nhs.uk and we will investigate this properly. We are very glad to hear your treatment went well.

  • {{helpful}} of {{total()}} people think this response is helpful