"Total nightmare!"

What I liked

Nothing, my whole experience was a total nightmare.

What could be improved

A smile from a nurse wouldn't have gone a miss. Also I don't believe nurses need to discuss their hours of work, wage and other things they are unhappy about on the ward for all to hear, it's un-professional.

Also, we do not need to hear comments from nurses like; "I'm supposed to be taking blood pressures but can't find a machine that works!" and "someone will have to see to her in a minute because shes on a bed pan" (this was after the poor ladies buzzer had been ringing for 20 minutes, however they still let it ring a further 10 minutes before seeing to her).

Anything else?

I was admitted after visiting A&E early Sunday morning. By Monday evening I still hadn't seen a doctor. When I asked why this was on the Tuseday morning, I was told their had been a booking in failure and nobody knew I was in the hospital!

I was told on the Sunday when I was admitted I would be measured for stocking to prevent clots in the legs however by discharge on Wednesday afternoon this still never happened.

On the Sunday afternoon I vomitted in a bowl and on the Tuesday morning that vomit was still there even though I had asked 2 times for it to be removed.

One night I was in pain so I asked a nurse for my painkillers the nurse replied "the doctor has written the wrong dosage for your painkillers so paracetomal will have to do!"

My whold experience at Russells Hall was a complete nightmare and I was just treated like a dirty dog and stuffed in a corner. So much for patient care. I will not be stepping foot in that place ever again and will certainly be taking my complaints further with PALS & the hospital.AppointmentsPainkillersCleanlinessPatient careDoctorsComplaintsOpening hoursNursing staff