"Total nightmare!"

About: Russells Hall Hospital

What I liked

Nothing, my whole experience was a total nightmare.

What could be improved

A smile from a nurse wouldn't have gone a miss. Also I don't believe nurses need to discuss their hours of work, wage and other things they are unhappy about on the ward for all to hear, it's un-professional.

Also, we do not need to hear comments from nurses like; "I'm supposed to be taking blood pressures but can't find a machine that works!" and "someone will have to see to her in a minute because shes on a bed pan" (this was after the poor ladies buzzer had been ringing for 20 minutes, however they still let it ring a further 10 minutes before seeing to her).

Anything else?

I was admitted after visiting A&E early Sunday morning. By Monday evening I still hadn't seen a doctor. When I asked why this was on the Tuseday morning, I was told their had been a booking in failure and nobody knew I was in the hospital!

I was told on the Sunday when I was admitted I would be measured for stocking to prevent clots in the legs however by discharge on Wednesday afternoon this still never happened.

On the Sunday afternoon I vomitted in a bowl and on the Tuesday morning that vomit was still there even though I had asked 2 times for it to be removed.

One night I was in pain so I asked a nurse for my painkillers the nurse replied "the doctor has written the wrong dosage for your painkillers so paracetomal will have to do!"

My whold experience at Russells Hall was a complete nightmare and I was just treated like a dirty dog and stuffed in a corner. So much for patient care. I will not be stepping foot in that place ever again and will certainly be taking my complaints further with PALS & the hospital.AppointmentsPainkillersCleanlinessPatient careDoctorsComplaintsOpening hoursNursing staff

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Responses

Response from Russells Hall Hospital

We are very sorry that you did not have the experience you, and indeed we, would expect during your stay in hospital. The concerns you raised are being investigated by our Patient and Advice Liaison Service (PALS).

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