"Fantastic treatment but take a book, it..."

About: Charing Cross Hospital

What I liked

I've visited the Eye Clinic quite a number of times, pre and post-surgery, over the last year or so. Nursing and consultant staff have consistently been friendly, highly professional and I have had total confidence in them. I have to travel about 200 miles to get there but I have never had any doubts that I made the right decision to ask for a referral here rather than locally. Harley Street standards of medical care on the NHS.

I was surprised at first that consultations are carried out in an open plan office with several patients seeing different doctors at the same time. Maybe a privacy issue. But it does mean that the doctors consult and cross refer to one another all the time so I think it works really well in the patient's interests overall.

What could be improved

Appointments system is pretty much useless as I have never been seen shorter than an hour after my appointed time. Often quite a bit longer. There is a pretty feeble eye test that I am convinced is a psychological trick to make you think something is happening. Uncomfortable plastic covered chairs not a good idea. Waiting times in the pharmacy are dreadful. Take a book, some sandwiches, and treat it as a day out.AppointmentsReferralsSurgeryPatient carePrivacyOpthalmologyConsultantsDoctorsNursing staffWaiting timesPharmacy

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Response from Charing Cross Hospital

Thank you for taking the time to post your comments. The Trust is delighted to know that you have had such a positive experience of care in the Eye Clinic at Charing Cross and we thank you for your kind expression of appreciation for our nursing and medical staff.

Thank you too for your helpful comments with regard to improvement.

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