"felt like being in a 3rd world country..."

About: The Royal London Hospital

What I liked

A&E staff very nice and knowledgeable and efficient but it stops there unfortunately.

What could be improved

It took 6 hours until the A&E staff got someone to get a bed organised. I got a corner room in Turner Ward. The room was as big as the bed and the buzzer did not work, the door was so small that I could not get through on crotches. I was in pain all night the day after the surgery. Nobody ever checked up on me, buzzer did not work which I told them about on the first day. My neighbour opposite had to call the nurse at 3am as I was in so much pain that I almost passed out. Even though they gave me painkillers, again nobody ever checked on me after. It was like I was not even there. Upon request when I would see the doctor to discuss further steps, to no surprise I got told that they tried to contact him all day but they dont know anything.

Again I had to ask my Neighbour to buzz for attention as I was yet again in pain even though the schedule was showing that I should receive pain relief 6am, 12am, 16pm, and 22pm daily, nothing. Buzzer still not working at day 3, not surprising when you look at the state of the room and overall hospital. Stress and more stress. I hope I will never have to return here ever again.

Anything else?

Try to stay well clear of this place if you want to avoid the most dreadful care ever ( 2 nurses are actually nice and tried but they were only there in the morning).

Also ensure that your partner / relative arrives before 8pm to drop off clothes for the hospital stay otherwise you will not get in. Visiting hours are useless from 2pm til 8pm. if you have a 9 til 6PM job in london, you will have problems seeing your beloved one after work.

Parking is another useless thing. No car parks at all, you cannot even pick someone up. We had to go all the way down and organise a cab home as my partner could not park in order to pick me up.Visiting timesOpening hoursPatient careProfessionalismCar ParkNursing staffPainkillersSurgeryAttentiveDay SurgeryDoctors

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Responses

Response from The Royal London Hospital

We're deeply sorry for letting our patient down on this occasion. Such behaviour is a world away from the kind and compassionate care we aim to achieve for every patient, every time.

We would be happy to discuss your experience in greater depth in order that we can identify and clarify areas and consider the appropriate corrective action.

Regrettably, without knowing the exact details of your experience we cannot provide further comments here. However, if you would like to have this matter fully investigated, please contact the Trust by calling our Patient Advice and Liaison Service (PALS) on 020 7943 1335 or emailing our complaints team at complaints@bartsandthelondon.nhs.uk

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