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Care Opinion

Fantastic staff and service and thanks...

Story from nhs.uk

"Fantastic staff and service and thanks..."

About: Pilgrim Hospital

What I liked

Could'nt find the Royal Eye Department on the menue. After several visits over the last 12 months my wife suffered the sight loss in half of her left eye. One phone call to the Royal Eye, and we were on our way.

During the 4 weekly visits i could not have asked for more.The staff were caring, professional, and very helpful at all times, in what was a very worrying and stressful time.

At one point my wife was taking ill in the waiting area, the immediate response of the staff was so re assuring . Tests to see if she was diabetic, bloods, temperature, they made her comfortable etc etc.

I hear so many complaints about hospitals but i could not find fault with any service the i myself and wife have received. Thank you, you are appreciated and its so good to know that you are there.

What could be improved

NothingComplaintsServiceTemperatureTelephoneWaiting Areas

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/09/2012 at 15:16
Published on Care Opinion at 15:55

picture of Jennie Negus

Thank you so much for your positive comments and for taking the time to leave your feedback. I am glad that the staff took such good care of your wife, especially when she took a turn for the worse whilst in the department.

I appreciate my repsonse to you is very late after you first wrote; however we have only recently developed a process for reviewing comments here and felt it important to track back through older postings too as they are still valuable to us.

Thank you once again.

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