"Worrying"

About: University Hospital Of North Durham

What could be improved

Level of accurate data from nursing staff to relatives(son) when asking about condition of

parent,in this case mother. When asked about father reply from nurse was " he isnt going to

die,if that is what you think, 9 days later died in your hospital! I fear lack of accurate information

relating to mother is heading in same direction.Currently in ward 6.

Anything else?

Greatest admiration for your doctors and consultants,you fail miserably in your "interface with

relatives,easily rectified no extra cost,just need proffessional management.!CommunicationConsultantsDoctorsNursing staff

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774