"we were treated ina kind calm manner..."

About: Herts & Essex Community Hospital

What I liked

I took my son in first thing this morning and was so delighted to see a waiting system installed even though the unit did not open till 9, i was able to take a number and sit down and wait. It opened promptly as well. we were dealt with by 4 people, receptionist, nurse, x ray receptionist and radiologist, politely, kindly and cheerfully. I was impressed by their professionalism the nurse in particualr - he did not talk down to my son and explained what had happened to his foot - a bad sprain in easy sensible terms - alltogehter a very reassuring experience. thank every one.ProfessionalismReassuringReception staff

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Response from Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

At The Princess Alexandra Hospital NHS Trust we strive to provide the best possible care and to meet the expectations of all of our patients.

We are so pleased that you had a good experience of care, however if ever you need any help or feel you have any questions which remain unanswered, please do call our PALS team on 01279 827084 and - we will do everything we possibly can to help.